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Necessary
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Statistics
We use cookies to count the number of visitors to our website and understand how they use it, so we can improve performance and experience.
Marketing
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This Privacy Policy outlines how your personal data is managed by Buzz Supplies Ltd, acting as a data controller and processor for its trading names: buzzcateringsupplies.com and industrial-warewashers.com. Throughout this policy, "we", "us", and "our" refer to Buzz Supplies Ltd.
We are committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and we do not sell, rent or trade any of your data. We only disclose personal data in the ways set out in this policy, subject to any additional agreements in place between you (or a business you are associated with) and us.
2. What Data We Collect
We may collect and process the following types of personal data:
Communications: Emails, letters, call notes, live chat logs.
Transactional: Order history, invoices, payments, engineer job sheets etc.
Marketing & Analytics: collected via cookies and third-party tools such as Google Analytics, Google Ads & Bing Ads.
Technical & Security Data: such as IP addresses, timestamps, device details etc. that are recorded in our server logs.
Marketing & Preferences: Consent and communication preferences.
We do not collect any of the special categories of data defined under GDRP.
3. How We Collect Your Data
We collect data when you:
You contact or transact with us online, in-branch, or via phone/email/live chat.
You subscribe to newsletters or marketing.
You apply for business leasing through us.
We receive it from partners (for example, companies that introduce you to us).
Some data is collected automatically when you use our website:
Our website uses cookies and third-party tracking software to collect marketing and analytical data. See our cookie policy for full details and how to control your preferences.
Our website also records technical and security data in server logs. This data is collected solely for security, diagnostics, error tracking and to protect our systems against misuse or attack.
4. How We Use Your Data
We use your data for the following purposes:
a) Contractual Obligations
To provide quotes, orders, or services you requested.
To deliver products, schedule installations, or repairs.
To process and manage payments, returns, and account services.
b) Legal & Regulatory Compliance
To comply with our legal requirements (e.g. HMRC).
For fraud prevention, credit checks, and risk assessments.
For auditing, governance, and regulatory obligations.
c) Legitimate Interests
To respond to complaints or enquiries.
To improve our services and website.
To track and understand how our website is used.
To protect our systems and services from misuse and attack.
To verify your identity, perform credit checks & collect money owed to us.
d) With Your Consent
When you opt in to marketing or analytics cookies through our website.
When you sign up for marketing communications.
When applying for a trade/credit account with us.
When submitting a business leasing application.
5. Who We Share Your Data With
We do not sell, rent or trade any of your data. We only disclose personal data to third parties for the reasons outlined in this document. For example, we may share data with our:
IT & hosting providers: who process your personal data on our behalf.
Consultants & professional services: who administer our IT systems/services.
Payment service providers: who process payments & conduct fraud/credit checks on our behalf.
Business leasing providers: who offer business leasing on our products/services.
Financial service providers: who perform credit/identity checks on our behalf.
Supply chain partners: for example, product manufacturers who offer a direct delivery service or sub-contractors performing services on our behalf.
Delivery service providers: Including DHL, Evri and Palletline who need your address and contact information to communicate with you about deliveries we make to you.
Regulatory bodies: our auditors, accountants, legal advisors and those required by law.
6. Payment Providers
To facilitate secure online transactions, we partner with several trusted payment providers. These partners enable you to pay for orders using methods such as credit/debit cards or digital wallets. When you place an order, we share the necessary information with these providers to process the transaction. This includes:
Order details (products, amounts, references)
Customer name and billing address
Contact information (email & phone number)
Fraud Prevention
Our payment providers perform fraud detection checks on each transaction. The results of these fraud checks may be shared back with us to help us determine how to handle or respond to the order (e.g. flagging potentially fraudulent activity).
Credit Card Security
We take payment security extremely seriously:
We are fully PCI DSS compliant, meaning we follow the Payment Card Industry Data Security Standard for handling card transactions.
We do not store credit or debit card numbers, CVV codes, or other sensitive payment information on our servers at any time.
All card payments are handled securely and externally by our payment partners.
If you choose to store card information for future use (e.g. during checkout), this is done via tokenisation. This means your card number is replaced with a secure, non-sensitive equivalent (a token), which can only be interpreted by the payment provider.
Our Payment Partners:
For details on how your information is processed by our payment partners, we recommend reviewing their individual privacy policies:
Elavon Opayo (formerly Sage Pay) – Used for secure credit and debit card transactions. View Elavon's Privacy Policy
We are authorised and regulated by the Financial Conduct Authority as a credit broker with reference number 656125. If you apply for a business leasing quotation through our website, we will share the information you provide with one of our preferred finance partners for the purpose of reviewing and processing your application. This information is only shared when:
You complete our business leasing form.
You select the business leasing option during checkout.
You request it via email or telephone conversation with one of our agents.
Our Leasing Partners
We currently work with the following FCA-regulated partners:
Our representative, or a representative from the finance partner, may contact you directly to request additional information or clarification to help support your leasing application. All information you provide will be used solely for the purpose of obtaining a leasing quotation on your behalf. This process may involve:
Credit checks.
Fraud prevention checks.
Risk assessments conducted on you and/or your business.
Please note: these checks may leave a credit footprint on your credit file.
8. Financial Service Partners:
If you apply for or hold a credit account directly with us, we may also share the data you provide to our financial services providers to perform credit checks. We use this information to assess risk at the point of account setup and to periodically review the account and your ongoing creditworthiness. We currently work with:
Creditsafe Business Solutions Ltd Registered in England under company number 742313 View privacy policy
9. International Transfers:
Most of our processing is performed on our own servers, located in UK data centers and is managed by our own staff which are all based in UK offices. However, some of our service providers may process and store your data outside of the UK. For example:
Google LLC – who provide our marketing and advertising services
Microsoft Corporation – who provide our email communication systems
Smartsheets Inc – who provide our contact form features
Cloudflare Inc – who provide our caching and firewall services
In these cases, we ensure adequate protection through contractual safeguards and data processing agreements, in line with legal requirements. By using our services, you agree to these international transfers.
10. How Long We Keep Your Data
We retain personal data for as long as necessary to fulfil its purpose:
Customer & Invoice Records: 7 years after contract ends.
Enquiries/Quotes (no sale): Up to 2 years.
Website Logs/Stats: Up to 2 years after your last visit.
Data is securely deleted or anonymised when no longer needed.
11. Your Rights
You have the right to:
Access your data.
Correct inaccuracies.
Object to or restrict processing.
Request erasure ("right to be forgotten").
Transfer your data ("data portability").
Withdraw consent (where applicable).
Lodge a complaint with the Information Commissioner’s Office (ICO).
12. Contact Us
Buzz Supplies Ltd
Company No. 07096129 Registered Address: Unit F, Woodside Ind Estate, Dunmow Road, Bishop’s Stortford, CM23 5RG Email: accounts@buzzsupplies.co.uk Phone: +44 (0)1279 876 500 FCA Registration Number: 656125
